Case study
Facilities Maintenance for Travelex Australia and New Zealand
Client Overview
Travelex is a global leader in foreign exchange services, operating across airports, shopping malls, and other high-traffic locations worldwide. In Australia and New Zealand, Travelex has a strong presence, where the demands of 24/7 operations require a reliable and comprehensive facilities management partner to ensure smooth operations and minimal downtime.
Partnership Summary
YBM has provided over 10 years of facilities maintenance services nationally in Australia.
Expansion of services to include New Zealand operations in recent years.
Supported a wide network of stores located in airports, shopping centres and remote locations across both countries.
“YBM have demonstrated time and again their reliability and effectiveness when dealing with our maintenance issues, ensuring our stores remain operational and secure. YBM understand the impact and urgency of our issues and always go above and beyond to deliver the right outcomes for our business.”
Mark Abdo
Head of Operations
Travelex Australia and New Zealand
Yannick Antoine
Facilities and Service Delivery Manager
Services Delivered
General Maintenance
Day to day upkeep of facilities, ensuring that stores operate seamlessly without disruptions to business operations.
Management of common wear and tear issues, including flooring, doors, ceilings, and fixtures, ensuring they meet operational and aesthetic standards.
Electrical Services
Maintenance and repair of electrical systems, including lighting, power outlets, test & tag services, thermal imaging services, RCD testing services, fire extinguisher compliance.
Handling upgrades to ensure compliance with safety standards and operational efficiency.
Preventative Maintenance
Scheduled checks and servicing to prevent equipment failures and prolong the life of key infrastructure.
Emergency Services
Rapid response teams available to address critical issues such as power outages, water leaks, or equipment malfunctions.
Dedicated support to minimise disruption during emergencies, ensuring Travelex’s operations continue uninterrupted.
Scheduled Maintenance
Comprehensive planning and execution of regular maintenance tasks at predetermined intervals.
Coordinated work schedules to minimise disruption during store hours, especially in high-traffic airport locations.
Small and Large Scale Projects
Management of minor refurbishments, including repainting, flooring replacements, and fixture upgrades.
Execution of larger projects, such as store refurbishments or upgrades to meet evolving branding or operational requirements.
Results
Enhanced operational reliability, ensuring all Travelex locations remain functional and meet customer expectations.
Proactive and responsive service delivery, reducing downtime and maintaining brand consistency across locations.
A trusted partnership, built on a decade of successful collaboration, supporting Travelex’s growth and adaptation to evolving business needs in both Australia and New Zealand.
This case demonstrates the importance of a dedicated and versatile facilities management partner in maintaining high standards for a global retail leader like Travelex.
